FAQ Winbook – All Answers Here

The minimum age to register and play at Winbook is 18 years old. This is a strict policy with no exceptions. Winbook reserves the right to request age verification documents at any time and will close any account found to have been registered by an underage user.

No. Each individual is only permitted to hold one winbook account only. Multiple account registrations by the same individual are a violation of the terms of service and may result in all associated accounts being permanently suspended, including any balances held within them. If you have forgotten your login credentials, use the password recovery function.

The Winbook KYC process requires the following documents:

• Malaysian Identity Card (MyKad) — front and back
• A selfie of you holding your MyKad for identity verification
• Recent bank statement (for bank account verification for withdrawal purposes)

All documents are processed within 24 hours on business days. Successful KYC verification allows your deposit and withdrawal limits to be increased.

Login to your account, go to the Account Settings, then select Security and click Change Password. You will need to enter your current password followed by your new password twice for confirmation. The new password must be at least 8 characters long and contain a combination of uppercase letters, lowercase letters, numbers and symbols.

winbook accepts a variety of popular payment methods in Malaysia, including:

• Online bank transfer — Maybank2u, CIMB Clicks, RHB, Public Bank, Hong Leong
• E-Wallets — Touch 'n Go eWallet, GrabPay, Boost
• Instant internet banking (FPX)
• Bank counter deposit

All payment methods are processed through fully secure and encrypted channels.

The minimum deposit at Winbook is RM 10 only, making it an affordable option for players at all levels. The maximum deposit limit depends on your chosen payment method and account verification level. Members who have completed KYC enjoy higher deposit limits.

Deposits via FPX and e-wallets are typically processed instantly or within 5 minutes. Deposits via manual bank transfer take 5 to 30 minutes depending on transfer time and bank operating hours. If your deposit has not been credited within 1 hour, please contact customer support with proof of transfer.

Winbook does not charge any fees for deposits. The full amount you deposit will be credited to your gaming account. However, your bank or e-wallet provider may apply a small charge depending on the method chosen — this is beyond winbook's control and should be checked with your own financial service provider.

Login to your account and go to the Withdrawal in the dashboard. Select your withdrawal method, enter the amount you wish to withdraw and your verified bank account number. Review the details and submit your request. You will receive an email or SMS notification once your request has been processed.

Most withdrawal requests are processed within 15 minutes to 3 hours on business days. Withdrawals requiring additional review may take up to 24 hours. winbook processes withdrawals 24 hours a day, 7 days a week including public holidays to ensure you never have to wait long.

Before making a withdrawal, ensure that:

• Account verification (KYC) has been fully completed
• Wagering requirements for any received bonus have been met
• The bank account registered must be under the same name as your Winbook account
• No suspicious activity detected on your account

The minimum withdrawal is RM 30 every transaction.

Withdrawals may be rejected for several reasons, including incomplete KYC verification, unmet bonus wagering requirements, mismatched bank account details, or activity that violates the terms of service. You will receive a notification explaining the reason for the rejection. Contact customer support if you need further clarification or assistance resolving the issue.

New Winbook members are eligible for welcome bonus that is automatically credited once your first deposit is successfully made. Bonus values vary according to current promotions. Please check the promotions page for the latest offers, as the welcome bonus is updated from time to time to deliver the best value to new players.

Wagering requirements refer to the total amount you need to wager before bonus funds can be converted into real withdrawable cash. For example, if you receive a RM 50 bonus with a 20x wagering requirement, you must wager a total of RM 1,000 before the bonus can be withdrawn. The wagering requirements for each bonus are clearly stated in the relevant promotion's terms and conditions.

Generally, only one active bonus is allowed at a time. You must complete or cancel your current active bonus before claiming a new one. Exceptions apply to special promotions explicitly stated as combinable. Check the terms and conditions of each promotion for details on whether that bonus can be combined with other offers.

winbook offers more than 300 games across a wide range of categories:

• Slots — video slots, classic slots, progressive jackpots
• Bingo — a wide variety of online bingo games
• Fish Shooting — fish shooting games at multiple levels
• Game Lobby — a collection of Live Casino games and tables

All games can be played directly from a web browser or the Winbook mobile app.

Yes. All games on winbook use Random Number Generator (RNG) that has been audited and certified by an independent body. This ensures that every slot spin, bingo result, and fish shooting game outcome is completely random and cannot be manipulated by any party. Game results are fair and transparent for all players regardless of account or membership status.

Most slot games and featured games on Winbook are available in free demo mode that can be played without logging in or making a deposit. Demo mode gives you the opportunity to familiarise yourself with game mechanics, pay tables, and bonus features before deciding to play with real money. Please look for the "Demo Available" label on each game's page.

winbook uses SSL 256-bit for all data transmitted between your device and our servers — the same encryption technology used by leading banking institutions. Bank card details and passwords are never stored in plain text. We also conduct regular security audits and 24/7 system monitoring to detect and prevent any cyber threats.

Go to Account Settings → Security → Two-Factor Authentication. You can choose to receive an OTP code via SMS to your registered phone number or use an authenticator app such as Google Authenticator. Once activated , every new login will require an additional verification code on top of your password, making your account significantly more secure than before.

winbook does not sell or share your personal information with third parties for marketing purposes without your consent. Your information is only shared with trusted payment service providers solely to process your financial transactions, and with relevant authorities where required by law. Our full privacy policy is available on the Privacy Policy.

You can download the Winbook App directly from the App ours. For Android, download the APK file and install it directly — make sure you enable the "Install from unknown sources" option in your device settings. For iOS, follow the profile installation instructions provided. The installation process takes less than 2 minutes.

Minimum requirements to run the Winbook app:

• Android: Version 6.0 (Marshmallow) or above, 2GB RAM, 100MB storage
• iOS: iOS 12.0 or above, iPhone 6s or newer
• Stable internet connection — WiFi or 4G mobile data recommended

The app is optimised for the best performance across all screen sizes, including tablets.

Yes, the winbook app is 100% free to download and install. There are no subscription fees or download charges. The same account you use on the website works seamlessly in the app — no need to register again. The app also offers exclusive push notifications for promotions and special bonuses not available through a regular web browser.

winbook provides several support channels for your convenience:

• 24/7 Live Chat — the fastest way to get immediate assistance
• Email — for inquiries requiring details or supporting documents
• Telegram — for promotional updates and informal support
• WhatsApp — message-based support for common issues

All support channels operate 24 hours a day, 7 days a week with no days off.

Response time depends on the channel used. Live Chat are typically answered in under 5 minutes. Inquiries via email answered within 2 to 6 hours. winbook holds its service to a high standard and consistently strives to resolve every issue in the shortest time possible, regardless of when you get in touch.

Yes. The winbook support team consists of customer representatives who are fluent in Bahasa Melayu as well as English to facilitate communication with Malaysian players. You can reach us in your preferred language and will receive a response in the same language without any issue.