Winbook cares about your privacy. This page explains in detail how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Player data security is not just a promise — it is at the core of every system and process we build at Winbook.
All data transmitted between your device and Winbook servers is protected using 256-bit SSL encryption — the same technology used by leading banks in Malaysia.
Our KYC (Know Your Customer) process uses an encrypted identity verification system. Documents you upload are stored in a restricted-access server environment and are not shared with any external parties.
Winbook has never and will never sell, rent, or commercialize players' personal data to any third party for marketing or other business purposes without your explicit consent.
Our automated security system monitors for any suspicious activity at all times. If an anomaly is detected, your account will be protected immediately and you will be notified via email or SMS.
Personal data is stored on servers equipped with multi-layered firewalls, strict access controls, and regular backups. Only authorised personnel with a legitimate business need may access your data.
The winbook Privacy Policy is built in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). You have the full right to access, correct, and request the deletion of your data at any time.
Winbook is an online entertainment platform committed to safeguarding every player's privacy to the highest standard. We understand that personal data is a trust placed in us, and we do not take this responsibility lightly.
This Privacy Policy clearly outlines what data we collect, why we need it, how we use it, and who may access it. We also explain your rights as a player and how to exercise those rights when needed. This document should be read together with the Terms & Conditions Winbook.
If you have any questions after reading this policy, don't hesitate to contact our support team, available 24 hours a day via live chat in the app.
We only collect data that is strictly necessary to provide winbook's services safely and efficiently. The data we collect can be grouped into several categories:
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Identity Information | Account verification & legal compliance | Throughout the active account period + 5 years |
| Financial Information | Deposit & Withdrawal Processing | 7 years (financial audit requirement) |
| Game Data | Transaction Verification & Customer Support | 3 years after account closure |
| Technical Data | Platform Security & Improvements | 12 months rolling |
| KYC Documents | AML Compliance & Identity Verification | 5 years after account closure |
Every use of your personal data at Winbook has a clear and lawful purpose. We do not use your data for purposes unrelated to the provision of platform services.
Winbook does not sell or rent your personal data to any party. However, there are certain situations where we need to share information with trusted third parties to enable our services to function properly:
We work with third-party service providers who act on our instructions and are bound by strict data protection agreements. These include payment processors (FPX, DuitNow, Touch 'n Go), identity verification service providers, secure server infrastructure providers, and internal analytics platforms.
Under certain circumstances required by Malaysian law, we may need to disclose information to authorities such as the Royal Malaysia Police, Bank Negara Malaysia, the Financial Intelligence Unit (FIU), or a court of competent jurisdiction.
We implement a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:
While we work hard to protect your data, no security system is 100% perfect. We therefore also encourage you to take personal security measures such as using a strong password, enabling 2FA on your Winbook account, and not sharing your login credentials with anyone.
Winbook uses cookies and similar tracking technologies to enhance the user experience and analyze platform usage. Cookies are small text files stored on your device when you visit our website.
You can manage and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the winbook platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and winbook's internal policies, you have the following rights regarding your personal data:
You may request a copy of the personal data we hold about you at any time.
You may request that we correct any inaccurate or outdated data.
You may request the deletion of your data, subject to legal obligations that require us to retain it.
You may object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data under certain circumstances.
Winbook only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. Generally:
Once the specified retention period has elapsed, your personal data will be securely deleted or anonymized using methods that ensure it can no longer be linked back to you.
Winbook reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform improvements. Any material changes will be communicated to you via your registered email or a notice on the platform at least 14 days before the changes take effect.
The "Last Updated" date at the top of this page reflects the date of the latest version of this Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the Winbook Data Protection Officer (DPO):
If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia under the Ministry of Communications and Multimedia.
Your privacy is our priority. Register now and enjoy a safe, fair and enjoyable gaming experience with over 500,000 Malaysian players who already trust Winbook.